Frequently Asked Questions
Everything you need to know about shopping with Ackermans.
How can I track my order?
Once your order has been dispatched, you will receive an SMS and email with a tracking number and a link to our courier partner's website to monitor your delivery progress.
What is the return policy for fashion items?
You can return unworn items with original tags attached within 30 days of purchase. Returns can be made at any Ackermans store nationwide or via our courier collection service.
What payment methods do you accept?
We accept all major credit and debit cards (Visa and Mastercard), Ackermans store cards, Lay-by, and instant EFT through our secure payment gateway.
How long does standard delivery take?
Standard delivery typically takes between 3 to 7 working days, depending on your location. Delivery to remote areas may take slightly longer.
Can I pay for my online order using my Ackermans account?
Yes, you can use your Ackermans store card to pay for your online purchases. Simply select 'Store Card' as your payment method during the checkout process.
Do you offer Click and Collect services?
Yes, you can choose to have your order delivered to your nearest Ackermans store for free. You will receive a notification once your package is ready for collection.